Stakeholder Engagement

We regularly interact with stakeholders to strengthen relationships and understand needs and priorities. Our stakeholders include employees, customers, investors, state and federal regulators and the communities in which we operate. We engage in regular communications with each of our stakeholder groups through in-person and virtual meetings, community events, and conferences to share our strategies and plans, gather feedback and gain support to help us achieve our business objectives.

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    Employees

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    Customers

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    Investors

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    Regulators and Elected Officials

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    Communities and Landowners

Diversity & Inclusion

We have a Diversity and Inclusion Initiative to evaluate and implement best practices to support our Core Value of People. The following are a few of the programs that support the initiative: voluntary, cross-functional focus groups to more closely dive into the employee experience, training and development through educational courses, evaluating performance reviews and conducting compensation analysis to ensure there is no bias.

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Safety and Cybersecurity

Safety is one of our Core Values and guides daily tasks and procedures at every level of the organization. We have an extensive Safety Program that provides expectations and frameworks for operating assets in a safe, reliable and environmentally sensitive manner. We also recognize the importance of protecting both our physical and cyber assets from threats that could disrupt business continuity. The effective protection of our assets and technology infrastructure is crucial to the reliability of our operations and, by extension, our ability to serve our customers and the nation’s energy network.

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Emergency Preparedness and Public Safety

As part of a critical infrastructure industry, our customers and communities depend on us to continue operating in a safe and reliable manner. While we strive to prevent all incidents, we are prepared to respond to emergencies if they occur. In the last year, we have successfully implemented Business Continuity Plans during various events such as the COVID-19 pandemic and Hurricanes Laura and Sally.

  • Corporate Response Plan:

    Our Corporate Response Plan provides a coordinated, planned response to incidents and events in order to minimize the danger or injury to individuals, the impact to the environment, and damage to Company assets.

  • Business Continuity Plans:

    We also have Business Continuity Plans that work in tandem with our Corporate Response Plan by providing a framework of procedures and policies so personnel can respond effectively and consistently to an incident.

  • Public Awareness Program:

    Our Public Awareness Program is intended to reach the excavators, public officials, emergency responders and persons who live and work near our pipelines.

  • Local Outreach:

    We also work with local officials and emergency responders to coordinate emergency response plans to ensure preparedness in the event of an emergency.

Community Engagement

Our philanthropic efforts are designed to generate both community goodwill and internal cultural alignment. Partnering with Communities is our signature philanthropic program that focuses on impactful initiatives in education, health and fitness, community enrichment and employee giving and volunteerism. The program is comprised of a combination of Companywide events managed at the corporate level, and locally focused charitable outreach guided by the Company’s regional offices.

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Employee Engagement and Development

We know that our people and our culture are critical to our success. We create a work environment that continually evolves to maximize the employee experience by enhancing employee engagement, attracting and retaining the best people, providing a competitive compensation and benefits package, and fostering a culture of diversity and inclusion.

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    2020 Top Workplaces of Houston

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    2020 Owensboro Business of the Year

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    15 Years Average Employee Tenure

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    75 New Employees Hired

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    21% of Workforce is Female

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    13% of Workforce is Minority